Custom Programs

If you are tired of sitting in the classroom, our specialty is experiential learning.

Most CEOs are not satisfied with their corporate learning and development as it does not deliver any measurable ROI*. This is because most training is delivered without adapting content to the context of your company. NOT SO WITH SPARK!

Spark deploys the Performance Gap Indicator assessment which measures an organization’s “gaps” across five key performance areas:

  • Culture – The written and unwritten set of values, beliefs and behaviors which determine how your company’s employees interact with one another, with customers, and with vendors.
  • Operations – The process, systems and procedures required to consistently conduct your business at the highest level of efficiency and effectiveness.
  • Leadership – The direction, clarity, and accountability which inspires and empowers others to reach the vision.
  • Learning – The process of providing leaders and teams to the tools, time and guidance to master their responsibilities based upon your company’s stated performance standards.
  • Service – The ability to consistently exceed customer expectations which generates repeat and referral business by providing exceptional service.

Training With Measurable Results

Spark guarantees its training with measurable ROI. By deploying the PGI before and after each training we:

  • Collect anonymous employee feedback – Providing a safe space to create honest dialogue. Straight talk and trust are the starting points to improvement.
  • Gain clarity and focus – No more gut reactions. Know exactly where to focus your resources.
  • Leverage leading key performance indicators – Non-financial KPIs are the leading indicators of business success. Learn to leverage what makes a difference.
  • Identify high-impact opportunities – Execute with laser precision. Compete at a level the competition doesn’t even know exists.
  • Take immediate action – Consider the PGI as triage for your business. Identify your “Urgent Action Required” issues.
  • Measure improvement and ROI – Quantify results and verify progress to confirm performance improvement.

Company performance begins with your people. Get anonymous, authentic, and actionable people analytics with Spark’s Performance Gap Indicator. Program development is based on data to ensure program ROI with follow up pulse surveys to track performance growth progress. Available online and mobile friendly, it’s the easiest way to get real data from your people about your company.

The only on-demand employee survey platform that measures 5 Non-Financial Key Performance Indicators for success.

* Why Leadership Training Fails – and what to do about it, Michael Beer, Magnus Finnstrom, and Derek Schrader, Harvard Business Review, October 2016.

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